FAQ

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Our production lead time is 1-2 weeks, allowing us to create your item with care and precision based on demand. By embracing our made-to-order approach, you not only receive a beautifully crafted piece but also contribute to a more sustainable and ethical fashion model. Together, let's make a positive impact on the industry and embrace the beauty of conscious consumption.

Please kindly note that any taxes or duties imposed by customs authorities in the destination country are not included in the international delivery costs. It will be the responsibility of the recipient to pay for any applicable duties or taxes. Also, please note that HeyFancyStyle has no control over any import fees charged and cannot be held liable for payment of any duties or taxes.

Upon shipment of your order, you will receive both shipping confirmation and tracking details.

If your item has not yet been shipped from our warehouse, we can assist you in updating your address. Simply send us an email at support@heyfancystyle.com immediately with all the necessary information, and we will take care of the rest. Please note that it is crucial to contact us as soon as possible to avoid any complications.

To ensure that your package is delivered accurately and on time, we kindly request you to double-check that the shipping address provided is complete and accurate. Please ensure to use the correct abbreviations, street numbers, apartment or building numbers, and route information (if applicable). Please note that we cannot be held responsible for any lost, misplaced or incorrectly delivered packages if the address information provided is inaccurate or entered incorrectly during the time of purchase.

Explore our dedicated return policy page to understand our guidelines before you shop with us. Click here.

If you believe you have received the wrong product, please contact our customer support team at support@heyfancystyle.com with your order number and a photo of the item you received. We recommend taking a picture of the wrong product as it will help us resolve the issue more quickly. Our team will work with you to make sure you receive the correct item as soon as possible.

We understand that circumstances may arise where customers may need to cancel their orders. However, once an order has been placed, our team works diligently to ensure prompt processing and shipping. As a result, cancelling orders may not be possible and could negatively impact our workflow and other customers' orders. We recommend that customers consider our return policy and initiate a return once they receive the products for a refund. Our team is always available to assist with any questions or concerns regarding our return process.

Since all of our products are made to order and customized, once sold out it is highly unlikely that we will restock them. We encourage our customers to purchase their desired products as soon as possible to avoid missing out. Additionally, we recommend signing up for our email list to stay updated in case we do restock a product. This will ensure you are one of the first to know and have the opportunity to purchase it again.

If the product you're interested in is currently sold out, don't worry! We recommend signing up for our email newsletter to be notified as soon as the product is restocked. Simply enter your email address in the subscribe box on our website, and we'll make sure to let you know as soon as the item is available again. This way, you can be the first in line to purchase the product when it becomes available again.

We regularly add new products to our collection multiple times each week. To stay up-to-date on our latest offerings, we encourage you to follow us on social media and subscribe to our mailing list for frequent updates and insights. Alternatively, you can check out our latest releases by visiting our website.

To receive coupons for our website, heyfancystyle.com, we recommend subscribing to our mailing list. We send out exclusive discounts and promotional offers to our subscribers, so it's a great way to stay in the loop and save money on your purchases. Additionally, be sure to follow us on social media for updates on any current promotions or sales we may be offering.

At the checkout page, you will see a section labeled "discount code or gift card". This is where you can apply your code. Please note that you must go all the way to the checkout page to apply the code.

At HeyFancyStyle, sustainability is the core of our values, and we are dedicated to eco-conscious practices. Here's what sets us apart as a sustainable fashion brand:

• Handmade with Care: Every piece is meticulously crafted in our studio, showcasing the skill and passion of our artisans. We prioritize exceptional craftsmanship and attention to detail.
• Mindful Production: We believe in producing only what is necessary to minimize waste and promote sustainability. By avoiding overproduction, we contribute to a more sustainable fashion industry.
• Made-to-Order Excellence: Your item is created on demand, tailored to your preferences. Our dedicated team starts the production process as soon as you place your order, which typically takes 1-2 weeks. This allows us to ensure the highest quality and deliver a unique piece made just for you.

By choosing HeyFancyStyle, you not only receive a beautifully crafted item but also support a more sustainable and ethical fashion model. Join us in embracing conscious consumption and together, let's create a greener future.