Returns & Refund

Return Policy

We take immense pride in delivering custom-made products of unparalleled quality. Due to the personalized nature of our items, we uphold a strict no-refund policy, and all sales are considered final.Β In exceedingly rare cases where refunds are approved, it's important to note that a restocking fee of 45% will be deducted to at least recover some loss of money for the material plus the creating time put into it. Additionally, there will be a $30 shipping fee that we incur to dispatch the custom creation to you.

Size Matters

For the perfect fit, we kindly request that you carefully review our size chart before finalizing your purchase. Regrettably, exchanges & refunds cannot be provided for incorrect sizing selections. We encourage customers to thoroughly consult the size chart to ensure accuracy prior to placing their order.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged, defective, or incorrect items must be reported within 3 days of delivery.

Incorrect Address

In instances where an incorrect address is provided by the customer, we regret to inform you that refunds will not be offered. This policy is in place because we invest significant time and resources into crafting your custom garments and arranging for their shipment to the address provided during checkout. We kindly remind customers to thoroughly review their address details prior to finalizing their order to avoid any inconvenience.

Order Cancellation

We understand that circumstances may arise where customers may need to cancel their orders. However, once an order has been placed, our team works diligently to ensure prompt processing and shipping. As a result, canceling orders may not be possible and could negatively impact our workflow and other customers' orders.

E-mail Us Anytime

For any inquiries or concerns, please feel free to reach out to us at your convenience. To contact us via email, simply send a message to support@heyfancystyle.com, and we will get back to you as soon as possible.