For most cases, valid returns will be refunded in the original form of payment within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Make sure to have the order number readily available.
To start a return, please contact us at firstname.lastname@example.org. Once your return gets approved, we will email you with a return shipping address so you can ship the item(s) back to our warehouse. Items sent back to us without first requesting a return will not be accepted.
At this time, we do not provide with pre-paid return shipping labels. Return related shipping costs shall be borne by the customer in full.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged, defective, or incorrect items must be reported within 5 days of delivery.
For faster service, please take pictures of the issue and send us an email with your order number. We will take care of you. Our email - email@example.com.
Please be informed that certain items are not eligible for returns, such as custom products (including personalized items and special orders) and personal care goods (including beauty and swimwear products). Additionally, returns are not accepted for underwear, lingerie, swimwear bottoms (including one-pieces and sets), garments with inbuilt underwear, jewelry, and accessories.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We understand that circumstances may arise where customers may need to cancel their orders. However, once an order has been placed, our team works diligently to ensure prompt processing and shipping. As a result, cancelling orders may not be possible and could negatively impact our workflow and other customers' orders.
We recommend that customers consider our return policy and initiate a return once they receive the products for a refund. Our team is always available to assist with any questions or concerns regarding our return process.
We do not offer exchanges at the moment. However, you can place a new order and initiate a return. We will process your return and refund as soon as we receive your return item(s).
We will inform you of the approval status of your refund after receiving and inspecting your return. The refund will be processed automatically on your original payment method, but it may take 5-7 business days to appear in your account due to the processing time of your bank or credit card company.
Please note that the original shipping fee, if applicable, is non-refundable.
For any inquiries or concerns, please feel free to reach out to us at your convenience. To contact us via email, simply send a message to firstname.lastname@example.org and we will get back to you as soon as possible.